The STrOp glossary

Construction has never had much discipline about language. "Ticket" can mean the signed T&M tag in your foreman's pocket, the delivery slip on a pallet, or a help-desk thread. An "estimate," a "bid," and a "proposal" get used interchangeably right up until the difference costs somebody money. When the GC, your office, and your field crew each mean something different by the same word, the mistake surfaces later — as rework, a missed billing, or a scope fight.

So STrOp is deliberately opinionated about words: one name per thing, and when one word could mean two things, we split it. This page is the decoder — what each term means everywhere it appears in the app. If you catch a screen using a word differently than this page says, that's a bug we want to hear about: send us a support request.

Your shop

Organization — your business: the account everything in STrOp belongs to. When you see "Company" anywhere in the app, it never means you — see the split table below.
Member — a person with a login in your organization, carrying a role (Org Admin, Project Manager, Estimator, Foreman…). Roles decide which parts of the app someone works in.
Worker — an entry on your field-labor roster: classification, union and dispatch data, certifications. A worker may or may not have a login — the roster and the member list are different lists on purpose (one is payroll and compliance, the other is app access).
Crew — the workers assigned to a field work order on a given day. A crew is whoever is on the work that day, not a fixed unit you set up in advance.
Custom field — a field your admin defines that STrOp doesn't model out of the box — a customer P.O. number, an internal job class, a vendor code — on projects, companies, or contacts. It shows up in that record's forms and detail page like any built-in field. Archiving one hides it from forms without losing what's already been captured.

Winning work

Project — the record everything else in STrOp hangs off: one contained bundle of work, tracked from the first phone call through the end of warranty. Estimates, proposals, timecards, pay apps, punch lists — each belongs to a project.
Job — a project someone has agreed to pay for. While you're chasing it, it's a pursuit; the moment you win it — the Award Job button is literally that moment — it's a job. Service work is a job from the first call, because the customer already asked you to come.
Lifecycle — the ten-stage arc every construction project travels, Qualify through Warranty. The app's navigation follows it.
Pipeline — all the projects you're chasing, viewed as a funnel.
Qualify — stage 1: the go / no-go on whether a project deserves your estimating hours.
Opportunity — something on the radar you might bid, before it becomes a project.
Company — an outside party in your CRM: a GC, an owner, a specifier (the architect or engineer), a vendor, or a competitor. "Company" always points outward.
Contact — a person at a company, possibly with a buying role on a pursuit.
Prequalification — your approved-bidder standing with a GC (submitted, prequalified, declined — with a limit and an expiry).
Estimate — the priced takeoff: lines, assemblies, alternates, markup. An estimate is priced.
Bid — the number: the sell price you submit. Add up every line of the estimate and you get the bid.
Proposal — the document that delivers the bid: scope narrative, qualifications, terms, your letterhead.

Those three are the ones the industry blurs constantly, so STrOp holds the line: estimate = priced, bid = number, proposal = document.

Qualification — a clause on a proposal: an assumption, inclusion, exclusion, or general condition. Not a worker credential (that's a certification) and not bidder standing (that's prequalification).
Qualification statement — always the full phrase: the signed quality-assurance document a spec asks for with your submittals — a document-review certification or an installer's qualifications statement. Generated from the project's Submittals tab, signed on paper, attached to the submittal item.
Alternate — priced add/deduct scope beyond the base bid. A scenario is a named base-bid-plus-alternates combination.
Daily production — on a labor line priced from a production rate, what one worker gets done in a shift — not the crew's combined output. Crew size sets how long the work takes, not what it costs per unit.
Labor-day — one worker for one shift. Crew size × working days.
Award — winning the work: the moment a project becomes a job. Flips the project from pursuit to execution.
Contract — the executed agreement between you and your client for a project: value, retainage, dates, clauses. Contract value flows from it.
Contract type — the commercial form of the deal: lump sum, GMP, T&M, unit price, cost plus.

Running work

SOV (schedule of values) — the contract value broken into billing line items; every pay application bills against it.
Field work order (FWO) — the dispatched unit of field work: this scope, this crew, this place, this window.
Timecard / daily report — one record doing two jobs: the per-project, per-day hours (regular, overtime, double-time by worker, cost-coded) and the field narrative for that day (delays, deliveries, photos, headcount).
T&M ticket — the signed field record of time-and-materials work outside base scope. On a jobsite, "ticket" means this — which is exactly why we don't use the word for anything else you file inside STrOp.
Purchase order (PO) — a buyout commitment to a vendor, received against by receipts. The vendor's slip number on a delivery is the delivery ticket number — their word, recorded as-is.
The change chain — how scope changes become money: RFI (a question that may reveal a change) → change event (the log entry that something changed) → PCO (the priced change proposal to your GC — frozen once submitted) → CO (the executed change order — final) → SOV impact.
SCO (subcontract change order) — your GC's paperwork executing a change against your subcontract. You don't execute an upward change order — the GC does, by issuing an SCO; your CO record tracks their SCO number and date.
Pay application — the periodic progress bill against the SOV (G702/G703): completed plus stored, less retainage.
Retainage — the percentage withheld from each pay app until release.
Lien waiver — the California statutory waiver exchanged for payment; four types (conditional or unconditional × progress or final).
AR invoice — the receivable created from a pay app; payments land against it.
Simple invoice — the flat-fee alternative for small jobs that don't need an SOV or retainage.
Submittal — a product or shop-drawing approval working through review before install. A transmittal is the formal package that delivers documents to the other side.
Punch item — a defect or completion item worked to closed at the end of the job.
Substantial completion (SC) — the certified date the work is usable for its intended purpose. Starts the retainage and warranty clocks.
Closeout package — the end-of-job deliverables: as-builts, O&M manuals, warranties.
Warranty callback — a post-completion defect call on a construction project, worked through visits to closure. Not the same thing as a service call.

Service work

Service call — one dispatched service visit (scheduled → dispatched → en route → on site → complete → invoiced), with customer signoff.
Service Ticket — the printed record of a service call you hand the customer. This is the one place STrOp keeps the industry's word "ticket" on paper, because it's the customer-facing artifact the trade already knows by that name.
Service agreement — a recurring preventive-maintenance contract with a service and billing cadence.
Service invoice — the per-call or per-agreement bill in the service module.
Customer / service site / service asset — who you do service work for; their serviceable location; the equipment at that location, with its history.

California compliance

Certification — a worker's credential (OSHA-10/30, DAS status, EPA cards…), with an expiry. Never called a "qualification" in STrOp.
Certified payroll (CPR / eCPR) — the weekly DIR-reportable payroll record on public work, derived from timecards. STrOp produces and submits the reports; it does not run your payroll.
Prevailing wage — the DIR-determined minimum wage package for a craft in a locality. A wage determination is the published rate floor being enforced.
Skilled & Trained Workforce (STW) — California's apprenticeship-ratio and graduation-percentage requirements, reported per project.
CBA — your union collective-bargaining agreement, supplying classification wage rates and burden (the statutory and insurance loadings on top of wages).

Words we deliberately split

The word	In STrOp it's…
Ticket	A T&M ticket (the signed jobsite artifact), a Service Ticket (the printed service record), or a vendor's delivery ticket #. Help-page filings are support requests — so "ticket" stays a field word.
Company	Always an outside party in your CRM. Your own business is your Organization.
Invoice	Qualified every time: AR invoice (from a pay app), simple invoice (flat fee), service invoice (service work).
Qualification	A proposal clause. A worker's credential is a certification; bidder standing is a prequalification.
Stage vs. status	Projects sit at stages (Qualify, construction, closeout…). Individual records — estimates, PCOs, pay apps — have a status. There is no single "project status."
Estimate / bid / proposal	Priced / number / document.

The abbreviations

AR — accounts receivable · CBA — collective bargaining agreement · CE — change event · CO — change order · CPR — certified payroll report · CSI — the MasterFormat division taxonomy · CSLB — Contractors State License Board · DIR — California Department of Industrial Relations · FWO — field work order · GC — general contractor · GMP — guaranteed maximum price · G702/G703 — the AIA pay-application forms · NTP — notice to proceed · O&M — operations & maintenance manuals · PCO — potential change order · PO — purchase order · RFI — request for information · SC — substantial completion · SCO — subcontract change order · SOV — schedule of values · STW — Skilled & Trained Workforce · T&M — time and materials